Last Updated: 01/12/2025

Clariqua Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with us, or purchase our products.

1. Who We Are

Clariqua Ltd
23 Thorpe Place, Thorpe Way Industrial Estate, Banbury, Oxfordshire, OX16 4XH, UK
Company number: 16716711
Contact email: info@clariqua.com 

We act as the “data controller” for the personal information we process.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party payment providers)
• Any information submitted through contact forms, customer support, or surveys

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages you visit and interactions with our site
• Cookies and tracking data (see “Cookies” section)

Information from third parties

We may receive information from:

• Payment processors
• Advertising networks
• Analytics providers (e.g., Google Analytics)
• Social media platforms when you interact with our content

3. How We Use Your Information

We use your information to:

• Provide and deliver our products and services
• Process payments and manage orders
• Respond to enquiries and provide customer support
• Improve our website, products, and user experience
• Send marketing communications (only with your consent or where permitted by law)
• Monitor website usage and prevent fraud
• Comply with legal obligations

4. Legal Basis for Processing (if GDPR applicable)

We process personal information under the following lawful bases:

• Contract – to process orders and provide services
• Consent – for marketing communications and cookies
• Legitimate interests – to improve the website, protect against fraud, and operate efficiently
• Legal obligation – where required by law

5. How We Share Your Information

We may share your personal information with:

• Payment processors
• Delivery and logistics partners
• IT and website hosting providers
• Analytics and marketing partners
• Professional service providers (e.g., legal or financial advisors)

We do not sell or rent your personal data.

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

6. International Transfers

If your information is transferred outside your country or the UK/EU, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Contractual and organisational protections

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.

You can manage cookie settings through your browser or our cookie consent banner.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Order and transaction records
• Communication history
• Legal or regulatory obligations

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Receive your data in a portable format
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: info@clariqua.com

10. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
However, no internet transmission is 100% secure.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

12. Children’s Privacy

Our website and products are not intended for individuals under 16 years old. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website signifies acceptance of any changes.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Clariqua Ltd
Email: info@clariqua.com
Phone: 01295234999
Address: 23 Thorpe Place, Banbury, Oxfordshire, OX16 4XH, UK