Last Updated: 01/12/2025

Welcome to Clariqua Ltd. These Master Terms & Conditions (“Terms”) outline the rules for using our website, purchasing our products, and subscribing to any recurring delivery plans (“Subscription(s)”). By accessing our website, making a purchase, or enrolling in a Subscription, you agree to these Terms in full.

1. Company Information

Clariqua Ltd
Address: 23 Thorpe Place, Banbury, Oxfordshire, OX16 4XH, UK
Company Number: 16716711
Email: info@clariqua.com
Phone: 01295234999
Currency: GBP
Jurisdiction: England & Wales

2. Use of the Website

By using our website, you agree that you will not:

• Use the site for unlawful or harmful purposes
• Upload malware, viruses, or harmful code
• Attempt to access restricted areas or interfere with security
• Copy, reproduce, or misuse any site content

We may suspend or terminate your access if you violate these Terms.

3. Product Information

We take care to ensure product details are accurate. However:

• Product images may vary
• Colours may appear differently on different devices
• Information may change without notice

We reserve the right to update product descriptions, pricing, and availability at any time.

4. Orders & Contract Formation

When you place an order:

1. You receive an acknowledgement email — not acceptance
2. A binding contract is formed only when we:
• Process your payment, and
• Dispatch your order

We may refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.

5. Pricing & Payment

• All prices are listed in GBP
• Taxes (e.g., VAT) may apply depending on location
• Payment is made through approved secure processors
• You agree that you are authorised to use the chosen payment method

We may adjust pricing at any time. Changes will not affect orders already placed.

6. Shipping & Delivery

• Shipping timelines are estimates only
• We are not responsible for courier delays or events outside our control
• Risk transfers to you upon delivery to your designated address
• Please ensure your delivery details are accurate

Shipping costs (if applicable) will be shown at checkout.

7. Returns, Refunds & Exchanges

We accept returns of unopened, unused products within 30 days of delivery.

Returns policy:

• Products must be sealed and in new condition
• You are responsible for return shipping costs (unless defective)
• Refunds are issued to your original payment method

For hygiene and safety reasons:

❗ Opened supplements cannot be returned unless defective.

8. Health & Safety Disclaimer

Our products, including supplements, are:

❗ Not intended to diagnose, treat, cure, or prevent any disease.

Website content is for informational purposes only and should not be considered medical advice.

Consult a healthcare professional before use if you:

• Are pregnant or breastfeeding
• Take medication
• Have a medical condition

Use products only as directed.

9. Intellectual Property

All website content — including logos, text, graphics, product images, and branding — is owned by Clariqua Ltd or licensed to us.

You may not:

• Copy
• Reproduce
• Distribute
• Modify
• Use commercially

any content without our written permission.

10. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality of login details
• You must notify us of unauthorised account activity
• We may suspend or terminate accounts that violate these Terms

11. Subscription Terms

If you enrol in a Subscription (“Subscribe & Save” or similar), the following also apply:

11.1 Subscription Billing

By enrolling, you authorise recurring payments to Clariqua Ltd at the interval selected at checkout (e.g., every 30/60/90 days).

11.2 Renewal

Each renewal is a new order. You will be charged automatically at the start of each cycle.

11.3 Managing Your Subscription

You may update:

• Payment method
• Delivery frequency
• Product selection
• Delivery address
• Pause, skip, or cancel

Changes must be made before the next billing date.

11.4 Cancellation

You may cancel anytime.
However:

• Cancellations after a billing date apply to the next cycle
• Charges already processed cannot be refunded unless required by law

11.5 Failed Payments

If a renewal payment fails:

• We will retry the payment
• You may be asked to update your payment method
• Shipments may be paused until payment is resolved

11.6 Subscription Price Changes

We may update pricing with prior notice.
If you do not agree with the new price, you may cancel before the next billing cycle.

12. Promotions & Discounts

Subscription or promotional discounts:

• Apply only while active
• May change or end without notice
• Do not stack with other discounts unless specified

If a promotion ends, Subscription orders continue at the standard rate unless cancelled.

13. Liability Limitations

To the fullest extent permitted by law, Clariqua Ltd is not liable for:

• Indirect or consequential loss
• Loss of profits, business, data, or savings
• Any reliance on website content
• Misuse of products contrary to instructions

Our total liability is limited to the purchase price of the affected product.

14. Privacy

Your use of our website is subject to our Privacy Policy and Cookie Policy, which explain how we collect and use your personal information.

15. Third-Party Links

We may link to external websites.
We are not responsible for:

• Their content
• Their policies
• Their accuracy

These links do not imply endorsement.

16. Governing Law

These Terms are governed by the laws of England & Wales.

You agree to submit to the exclusive jurisdiction of the courts of England & Wales for all disputes.

17. Changes to Terms

We may update these Terms occasionally.
Any changes will be posted with an updated “Last Updated” date.

Continued use of our website or Subscription service after changes constitutes acceptance.

18. Contact Information

For any questions regarding these Terms, contact:

Clariqua Ltd
Email: info@clariqua.com
Phone: 01295234999
Address: 23 Thorpe Place, Banbury, Oxfordshire, OX16 4XH, UK